Return & Exchange policy

Return & Exchange Policy

Thank you for shopping with Natureheal! We aim to ensure your satisfaction with every purchase. We make every effort to provide accurate and descriptive product listings so that you can make informed purchasing decisions.

Before dispatching orders, every product goes through multi-layer quality checks to ensure that your order reaches you in perfect condition. Please read our Return & Exchange Policy carefully.

Dispatch & Delivery

  • All orders are dispatched within 24 hours of purchase.
  • Estimated delivery time is 3–6 days from the date of dispatch, depending on the delivery location and distance.

Exchange Policy

We make every effort to ensure that our product listings are as accurate and descriptive as possible so that customers can make informed choices before placing an order.

In case you are unsatisfied with your order item(s), we would be happy to assist you with an exchange, subject to the eligibility conditions mentioned below.

Exchange Eligibility

  • Exchanges are available only for domestic orders.
  • Exchange requests must be raised within 10 days of delivery.
  • The item(s) requested for exchange must be unused, unwashed, and unworn.
  • The product must be returned in its original packaging with all tags intact.
  • Items damaged due to wear and tear, improper use, washing, or misuse will not be eligible for exchange.
  • Exchanges are subject to product availability.
  • If the requested replacement product is unavailable, we may offer an alternative, store credit, or refund, as applicable.

Exchange Shipping

Natureheal will take care of the return and exchange shipping costs for eligible domestic exchange requests.

How to Request an Exchange

To initiate an exchange, please contact our support team using the details below:

Email: Natureheal06@gmail.com
Contact No.: 8287103375

Please provide the following information:

  • Order number
  • Reason for the exchange
  • Product details
  • Relevant photos/videos, if applicable

Once your request is reviewed and approved, our support team will provide you with the necessary instructions for returning the product.

Returns & Refunds

At present, we do not accept general order returns. Our policy is primarily focused on exchanges for eligible domestic orders.

If you receive a defective, damaged, or incorrect product, please contact our support team as soon as possible with your order details and relevant photos/videos. We will review the issue and provide an appropriate resolution.

Any refund, if applicable and approved by Natureheal, will be processed according to the applicable resolution and payment method.

Important Conditions

  • Products must be unused, unwashed, and unworn to qualify for exchange.
  • All original packaging, tags, labels, and accessories must be retained.
  • Products damaged because of customer use, washing, wear and tear, or improper handling are not eligible.
  • Exchange requests are subject to product availability.
  • We reserve the right to reject an exchange request if the product does not meet the eligibility conditions mentioned above.

Contact Us

For any questions regarding exchanges or your order, please contact:

Natureheal
Email: Natureheal06@gmail.com
Contact No.: 8287103375